Terms of service

Terms of Service

Welcome to Alula Collections Limited. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Introduction

These Terms of Service ("Terms") govern your use of the website operated by Alula Collections Limited ("we", "us", or "our"), a private limited company registered in the United Kingdom. Our principal activity is the sale of 925 sterling silver jewellery.

2. Company Information

  • Company Name: Alula Collections Limited

  • Registered Office: 

    Tree Farm Cottage, Tree Cottage, Aveton Gifford , TQ7 4LD
    Company Number: 13720526

3. Eligibility

There are no age restrictions for making a purchase on our website.

4. Products

We sell high-quality 925 sterling silver jewellery, suitable for everyday wear, including in the sea. Product descriptions, images, and prices are provided for informational purposes and may be subject to change without notice.

Please note: While our jewellery is deemed safe to wear in the sea, we are not responsible for any damage, loss, or deterioration caused by water exposure.It is of your responsibility to care for your jewellery before and after water exposure

5. Orders and Payment

  • All orders are subject to availability and acceptance.

  • Prices are listed in GBP (£) and include applicable VAT.

  • Payments are processed securely through our authorised payment providers.

6. Shipping and Delivery

We offer shipping within the UK and internationally, except to the EU. Delivery times may vary based on location. We are not responsible for delays outside our control.

7. Returns and Exchanges

We accept returns and exchanges within 30 days of delivery, provided items are unworn and in their original packaging. Personalised items are non-refundable unless faulty. Earrings are non-refundable for hygiene reasons.

To initiate a return, please email us at info@alulacollections.com. Please note that returns are not free, and customers are responsible for the return shipping costs unless the item is faulty. If the item is faulty, you must provide clear images of the fault when contacting us. Additionally, customers must provide clear evidence of shipping and tracking once the return has been dispatched.

Please note: If an item is faulty, you must provide clear images to info@alulacollections.com. We are not responsible for any damage, loss, or deterioration of items.

8. Warranty and Care

Our jewellery is crafted from 925 sterling silver and is safe to wear in the sea. However, proper care will help maintain its condition. We offer a 3-month warranty against manufacturing defects.

If you believe your item has a manufacturing defect, please email us at info@alulacollections.com with clear images of the issue. We aim to respond within 3 working days with a resolution.

Please note: Our jewellery is handmade by skilled artisans, and natural imperfections are part of the design and intended aesthetic.

9. Intellectual Property

All content on this website, including images, text, and branding, is the property of Alula Collections Limited and may not be used without permission.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, except as required by UK consumer protection laws, which may impose certain obligations regardless of these terms.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with the revised date.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact us at info@alulacollection.com