Jewellery Advice
Can I wear my jewellery every day?
Absolutely. Alula was made for everyday chaos and compliments. Our pieces are designed to move with you, from the office to the beach bar. Just treat them with love and they’ll last.
Can I wear it in the shower or sea?
Yes, of course! But rinse her off in fresh water and dry her thoroughly if she’s joined you for a dip. Salt and chlorine can dull her shine, and we want your silver to stay smug and sparkling.
How do I clean my jewellery?
A soft polishing cloth and warm, soapy water are your best friends. Skip the harsh chemicals and ultrasonic cleaners, Alula’s wild, not reckless.
Will it tarnish?
All sterling silver can tarnish over time, especially with exposure to air, sweat, and products. But with the right love and care, your Alula will age like fine wine.
Sterling Silver Care
What are your pieces made from?
All our Jewellery is made from 925 sterling silver. We know that Jewellery is there for your lifelong adventures, so ensuring it's made from the highest quality materials is so important to Alula.
Where is Alula Jewellery made?
Our Boujee Beads are made in-house by our founder and Jeweller, Ellea, and our Sterling Silver Jewellery is handmade by our amazing artisans in Jaipur, India. They are a family-led factory with over 260 years of experience. Employing Women and giving them training programs to allow them to support their families.
How do I store it?
Keep your jewellery in its Alula pouch or a sealed bag when you're not wearing it. Airtight = more sparkle.
Shipping and Returns
Do you ship internationally?
We do, but if you’re one of our untamed international Alula girls, duties and customs are on you, babe.
How long will my order take to ship?
It depends on what you’ve fallen in love with:
- Sterling Silver Pieces (In Stock)
These babes are ready to go. Dispatched within 48 hours, she’ll be in your hands before you know it.
- Boujee Beads
Handmade by Ellea herself (yes, really), these take a little extra love. Please allow up to 10 working days before shipping. Good things take time, and these are really good.
- Pre-Orders
These usually ship in 2–5 weeks, and we’ll always let you know the lead time clearly at checkout. Think of it as delayed gratification... but way more sparkly.
Can I return or exchange my order?
We accept returns on unworn items within 30 days of delivery. Just make sure the piece is in its original condition and packaging (yes, all the packaging, even though she is gorgeous).
Earrings are non-returnable for hygiene reasons.
How do I make a return?
Slide into our inbox at info@alulacollections.com with your order number and reason for return.
We’ll send you the next steps, easy-breezy.
Full details can be found by clicking here.
My item has arrived damaged. What do I do?
We’ve got you. If something’s arrived damaged or not quite perfect, email us within 7 days of delivery with clear photos of the issue.
We’ll sort a refund or replacement ASAP, no drama necessary.
Sizing Support
How do I know my ring size?
We recommend using a ring sizer or checking our Ring Sizing Guide.
If you're between sizes, size up for a comfier fit; your hands deserve breathing room.
Are your bangles adjustable?
Alula bangles are solid silver and non-adjustable. Whilst they have some give, they're not made to be stretched, but don't worry, it's why we have multiple sizes.
They're made to feel like a hug, not a squeeze. Check our sizing info before ordering to make sure she fits just right.
If you're worried, drop us a message and we'll be happy to guide you!
Payments, Klarna and Clearpay
Do you offer Klarna or Clearpay?
We do. You can split your purchase into 3 or 4 payments with Klarna or Clearpay at checkout. Because girl math says it’s basically free if it lasts forever, right?
Please shop responsibly, we are not in control of actions delivered by Klarna or Clearpay.
Will I still get my order even if I use Klarna or Clearpay?
Yes, payment plan or not, your order is processed exactly the same.
Community and Contact
I have a question, how can I contact you?
Slide into our inbox at info@alulacollections.com
Or DM us on Instagram!
We’re a small team, but we’ll always get back to you as soon as we’ve polished our rings.
Do you work with influencers and do collabs?
We're always open to aligned partnerships, drop us a message with your vibe and vision and we'll get back to you.,
Can't Find Your Answer?
We're Sorry you couldn't find the answer you were looking for but don't panic! Complete our contact form and we will be in touch as soon as we can to support you!
About Alula Collections
You’re bold. Stylish. A little untamed. You’ve always had a wild spark inside, but somewhere along the way, life got busy, expectations piled up and your edgy glow started to dim We see you - and we know you’re ready to rediscover YOU.
That’s EXACTLY why Alula exists.
We were born from a love of the ocean and a desire to empower women, generation after generation. Alula Collections was created to help you embrace your unique self and shine through the noise of work, family, commitments - whether you’re owning your power in your corporate meeting or gliding through M&S on the weekly shop.
We don’t follow trends or blend in, our collections are unique and stay relevant - year after year - because they’re true to YOU. We are here to celebrate you and your unique vibe with bold, timeless designs that are anything but ordinary.
Every Alula piece is crafted to remind you of your wild side - that carefree, adventurous part of you that’s dreaming of the ocean and always ready to make waves. We’re about confidence. We’re about empowerment. We’re about wearing pieces that feel like armour, helping you take on the world with your fearless and radiant energy.
When you wear Alula, you don’t just put on a piece of jewellery to look put together - you step into your boldest self